Shipping Policy

At aloha-collectionmall, we are proud to offer global free shipping on all orders, with no hidden fees or minimum purchase requirements. This Shipping Policy outlines our shipping process, timelines, and related details to ensure you know what to expect when you place an order with us.
Shipping Coverage: We offer free shipping to all countries worldwide. There are no additional shipping costs, no customs fees, and no surcharges—we cover all shipping expenses for every order.
Order Processing Time: All orders are processed within a reasonable timeframe (excluding weekends and holidays). Processing time includes order verification, packaging, and preparation for shipment. We strive to process and ship orders as quickly as possible to ensure timely delivery.
Delivery Time: Delivery time is estimated to be a reasonable period from the date of shipment. Please note that delivery times may vary slightly depending on your location, customs processing (if applicable), and unforeseen circumstances such as weather or carrier delays. We are not responsible for delays caused by third-party shipping carriers.
Order Tracking: Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online, allowing you to stay updated on when your order will arrive.
Shipping Carriers: We work with trusted international shipping carriers to ensure your order is delivered safely and efficiently. The carrier used for your order may vary depending on your location, but we always select the most reliable option for your destination.
Order Changes and Cancellations: If you need to change or cancel your order, please contact us immediately at [email protected]. We can only make changes or cancel orders that have not yet been processed or shipped. Once an order is shipped, we cannot modify or cancel it.
Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us at [email protected] with your order number and tracking information. We will investigate the issue with the shipping carrier and provide a solution, which may include a refund or replacement product.
Summer Clearance Shipping: During our Summer Clearance Sale, order volume may be higher than usual. We will still process orders within a reasonable timeframe, but please allow for slight delays in delivery due to increased demand. We appreciate your patience and will keep you updated on your order status.